Acer Laptop Help. I need a number to contact Acer Corporate, Not Acer Customer Service. Or can you answer it?

Ok....I went through this with a Dell Inspiron 7000. Yes really....it is somethng like $4.00 per minute. I am just going to throw this out there as I don't know what your initial protection programme i.e. insurance and hardware contract is with them..... I gave upon dealing with the company as I felt that no matter what i did, they would seem to find a way to charge me or try to...I never took the bait....the overheating thing..ok sounds like a fan problem...do you have a docking station for this machine? Acer is a brand of Sony just in case you didn't know....but again I must definitely stress that when i purchase a computer I always figure in the warranty and get it for as long as is allowed...normally they will give you 3 to 6 months and then according to your contract will they even listen...it is as though you have driven it off of the showroom floor and it then in a blink of an eye becomes used.....or is looked at as that. The loosing keys is not just Acer....and I KNOW how frustrating this is. Overheating within a week....how is the relay plug w/ transformer from the beginning? And the batteries? Do they remain charged very long? $800 + is an awful lot of money to receive the kind of treatment that you have....i am sure that when your machine is working it is absolutely wonderful. I have to ask....when did you first realize that it was overheating....in the first week...? What did you do then? Options would have been to turn it off and allow it to cool down or cool it yourself. Sounds as though you have many problems...I am NOT implying that you don't know what you are doing....here is what I did. I refused to pay $4.00 per minute and be on hold most of the time, pay to have them take care of what shouldn't hve been a problem in the first place.....do you get any error messages with it when it does one of its 'tricks'..? Please look over your initial paperwork as they are NOT the only company to pull this kind of thing...what ended up happening to/for me...was finding a good moderately priced computer place with access to what your needs are (this is saying you are beyond the warranty now...) & find one near you. I have done this and had my computers fixed within a day. ONE DAY ~ I loved the Acer 19 inch laptop with every kind of bell and whistle one could want and then some. Keys can be replaced. The overheating thing happened to me and I would simply unplug the cord to the wall and continue using it while letting it cool down. Do you have a Laptop Platform for it by any chance? Did you let them know that it was overheating within one week of purchase? You should be able to call the place you purchased it from and strike a deal. You could do the 'maybe less expensive thing' believe it or not...and have the entire keyboard replaced for not much more than one key.....yes really. Lastly I am curious...how often a day is your computer on..I ask as mine was nearly 24/7 for years...and what finally took it down was in being sent via UPS...someone broke the screen....that alone was over $300.00 to fix...I wouldn't use the company UNLESS you have that kind of money. Sounds as though you pruchased it online. But I am doing a lot of guessing here. In a nutshell what I would do in your spot is find a place near you who will take a little extra care to expedite your comp back to you once fixed. Even with the overheating, which strangely stopped....it was my favouite compuer I have ever had. One thing for sure is that I have NOT been without a compuer as I always have a back up to simply have online aces at all times...I know that offers you NO comfort....and ultimtely what I did was find a local computer geek so that rather than pay $80.00 to $120.00 per hour I used my back up or a back up from him and pay a LOT less, while bringing him buisness...he was appx $20.00 per hour and he came to ME. Dells have been known to have keys ...important keys fall off & to overheat....sounds as though you need an expert to give this machine some very good diagnostics so you get everything fixed at one time.....oh btw in the event that they have before fixed it and it still did not work right, they shouldbe held accountable for their work or lack of it. I NEVER talk ot the first person who answers the telephone when it comes to somehting this important...I always ask for 'Teir 3' support...they may try to dissuade you, but be firm. This all may be a much easier fix than one thinks. I always say 'Check the circuit breakers before you rewire the house.....' ~ I am not the expert that myriadsof others are...but I have had every problem you have stated including the woman who flipped out. If they do not help you correctly ..someone else will. Why is it $80.00 to ship it? Insurance is only a couple of bucks....shipping should be far less expensive....however I don't know the ins and outs of your primary agreement with them....and fine print is just that.Was the eject on always mising? Did you pruchase it refurbished?